Shipping policy

Shipping Policy

Last Updated: November 8, 2025

This Shipping Policy explains how orders are processed, shipped, and delivered from SprayDroneParts.com.

1. Order Processing Time

  • Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays).

  • Large orders, pallet shipments, hazmat items, or special-order products may require additional processing time.

  • You will receive a confirmation email when your order is placed and another email with tracking information once your order ships.

2. Shipping Methods & Carriers

We use reputable carriers such as:

  • UPS

  • FedEx

  • USPS

  • LTL freight carriers for oversized or pallet shipments

Available shipping options and rates are displayed at checkout based on your order weight, dimensions, and destination.

3. Shipping Rates & Free Shipping

  • Shipping costs are calculated at checkout unless otherwise stated.

  • From time to time, we may offer free or discounted shipping on qualifying items or order totals. Any such offers will be clearly stated on the product page or during checkout.

  • Certain heavy, oversized, battery, or hazardous items may be excluded from free shipping promotions.

4. Delivery Times

Estimated delivery times at checkout are provided by carriers and are not guaranteed.

Delays may occur due to:

  • Carrier volume or operational issues

  • Weather or natural events

  • Incorrect or incomplete addresses

  • Customs or regulatory inspections (for cross-border shipments)

We are not liable for delays outside our control, but we’ll help you work with the carrier when possible.

5. Shipping Restrictions

Due to regulations, some products (such as high-capacity batteries, hazardous materials, or specific drone components) may:

  • Ship via ground-only services

  • Be restricted from certain locations

  • Require adult signature upon delivery

We reserve the right to cancel and refund orders that cannot be legally or safely shipped to your location.

6. Order Tracking

Once your order has shipped:

  • You will receive an email with tracking information.

  • You can use that link to follow your shipment’s progress.

If you do not receive tracking details within a reasonable timeframe, contact us at spraydroneparts@gmail.com.

7. Incorrect Addresses & Undeliverable Packages

Please verify your shipping address at checkout.

  • If an order is returned to us due to an incorrect or incomplete address, refusal, or failure to pick up, we can reship the order; additional shipping fees may apply.

  • If you choose not to have the order reshipped, a refund may be issued minus original shipping costs and any carrier return fees, subject to our Refund & Return Policy.

8. Lost, Stolen, or Damaged Packages

Damaged:
If your order arrives damaged:

  • Report it to us within 7 days of delivery.

  • Include photos of the packaging, label, and damaged items.
    We’ll work with you and the carrier on a replacement or resolution.

Lost or stolen:
If tracking shows “Delivered” but you have not received your package:

  • Check with neighbors and household members.

  • Verify the shipping address on your order confirmation.

  • Contact the carrier for more details.

If the package cannot be located, contact us. We’ll assist with a carrier claim.
Replacement or refund decisions are made on a case-by-case basis and may depend on the carrier’s investigation outcome.

9. International Shipping (If Enabled)

If/when we offer international shipping:

  • Duties, taxes, and import fees are the responsibility of the customer unless otherwise stated at checkout.

  • We are not responsible for delays or refusals at customs.

  • Some products may not be eligible for export to certain countries.

(If you are not currently shipping internationally, you can remove this section in Shopify.)

10. Contact Us

Questions about shipping, tracking, or special freight arrangements?

📧 spraydroneparts@gmail.com
📞 260-327-4064